Thomas Kilmann Conflict Instrument

The Thomas Kilmann Conflict Instrument was developed as a tool to help people in conflict. It is designed to assess an individual’s behavior in a conflict (where the concerns of two people seem incompatible). The instrument describes behavior along two dimensions – assertiveness and cooperation.  With assertive behavior we are looking to met our own …

Options for resolving conflicts

Here is the scale of options available ranging from informal to formal, increasing in cost and moving from greater to lessor control.  In making a decision consider factors such as costs, time involved, relationship with the party and your desire for control of the outcome. Negotiation – parties reach an agreement through discussion. Mediation – …