Open Questions and examples

Open questions show we are interested in what the other party has to say and are trying to understand it.  They can  reveal values, concerns, expectations and the reasons behind actions. These questions start with: who, what, where, when, why or how.  Note that who, what, where, and when are more directed to the content …

Resource Articles

Here are links to useful articles: 1. When your boss won’t change by Vivian Scott http://www.mediate.com/articles/ScottVbl20150213.cfm 2. Resolve the Conflict Guide from the Conflict Resolution Network http://www.crnhq.org/content.aspx?file=66138|37382l 3. What makes an exceptional team – Toastmaster Magazine, March 2011 http://magazines.toastmasters.org/display_article.php?id=751160 4. How to Give A BIFF Response (SM) by Bill Eddy, High Conflict Institute, 2007 http://www.highconflictinstitute.com/articles/most-popular-articles/78-hci-articles-published-articles/87-responding-to-hostile-email …

Why does conflict happen?

In the world of conflict resolution and the interest-based model, interests are the underlying cause of conflict between organizations, people, and family members. So what are interests and how are they important? An interest refers to one of these nine: a concern, hope, expectation, assumption, priority, belief, feeling, value or need. Identifying these interests can …