Thomas Kilmann Conflict Instrument

The Thomas Kilmann Conflict Instrument was developed as a tool to help people in conflict. It is designed to assess an individual’s behavior in a conflict (where the concerns of two people seem incompatible). The instrument describes behavior along two dimensions – assertiveness and cooperation.  With assertive behavior we are looking to met our own …

Options for resolving conflicts

Here is the scale of options available ranging from informal to formal, increasing in cost and moving from greater to lessor control.  In making a decision consider factors such as costs, time involved, relationship with the party and your desire for control of the outcome. Negotiation – parties reach an agreement through discussion. Mediation – …

Open Questions and examples

Open questions show we are interested in what the other party has to say and are trying to understand it.  They can  reveal values, concerns, expectations and the reasons behind actions. These questions start with: who, what, where, when, why or how.  Note that who, what, where, and when are more directed to the content …

Resource Articles

Here are links to useful articles: 1. When your boss won’t change by Vivian Scott http://www.mediate.com/articles/ScottVbl20150213.cfm 2. Resolve the Conflict Guide from the Conflict Resolution Network http://www.crnhq.org/content.aspx?file=66138|37382l 3. What makes an exceptional team – Toastmaster Magazine, March 2011 http://magazines.toastmasters.org/display_article.php?id=751160 4. How to Give A BIFF Response (SM) by Bill Eddy, High Conflict Institute, 2007 http://www.highconflictinstitute.com/articles/most-popular-articles/78-hci-articles-published-articles/87-responding-to-hostile-email …