Resource Articles

Here are links to useful articles: 1. When your boss won’t change by Vivian Scott http://www.mediate.com/articles/ScottVbl20150213.cfm 2. Resolve the Conflict Guide from the Conflict Resolution Network http://www.crnhq.org/content.aspx?file=66138|37382l 3. What makes an exceptional team – Toastmaster Magazine, March 2011 http://magazines.toastmasters.org/display_article.php?id=751160 4. How to Give A BIFF Response (SM) by Bill Eddy, High Conflict Institute, 2007 http://www.highconflictinstitute.com/articles/most-popular-articles/78-hci-articles-published-articles/87-responding-to-hostile-email …